Privacy Policy

Last updated: 20 July 2026

Cake Palace, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cake Palace and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Cake Place This policy is not applicable to any information collected offline or via channels other than this website.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms..

2. Information We Collect

• Contact information such as your name, email address, telephone number and billing or delivery address.
• Order information, including products, personalisation text, uploaded images, collection or delivery details and order notes.
• Payment-related information handled by payment providers. Cake Palace does not normally receive your full card number.
• Messages submitted through forms, email, telephone or social media.
• Technical information such as IP address, browser, device, cookies, pages viewed and referral information.
• Information needed to investigate a complaint, failed delivery, damaged item or refund request.

3. Why We Use Personal Information

• To process, prepare, personalise, collect and deliver orders.
• To take payment and prevent fraudulent or duplicate transactions.
• To contact you about an order, image, message, delivery, collection or problem.
• To answer enquiries and handle complaints, refunds or legal rights.
• To maintain website security, measure website performance and improve the service.
• To meet accounting, tax, food-safety and other legal obligations.

4. Log Files

Cake Palace follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

5. Cookies and Web Beacons

Like any other website, Cake Palace uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information..

6. Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Cake Palace.Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Cake Palace, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.Note that Cake Palace has no access to or control over these cookies that are used by third-party advertisers..

7. Third Party Privacy Policies

Cake Place Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites..

8. CCPA Privacy Rights (Do Not Sell My Personal Information)

CCPA Privacy Rights (Do Not Sell My Personal Information)

9. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.The right to erasure – You have the right to request that we erase your personal data, under certain conditions.The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

10. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.Cake Palace does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

12. Optional Google Customer Review

After checkout, Google may offer you an optional customer survey. To provide this service, we share your order number, email address, delivery country and estimated fulfilment date with Google. Google will send a survey email only if you choose to participate. Please see our Privacy Policy for details.